Effective Date: November 2025
This Privacy Policy describes how Shandong ELFGOGO Vehicle Co., LTD. (“we”, “us”, or “our”) collects, uses, discloses, and protects the personal data of users (“you” or “users”) who access or use our website www.elfgogo.com (the “Website”).
Data Controller: Shandong ELFGOGO Vehicle Co., LTD.
Address: No. 120, Bidwen Road, Zhuliu Subdistrict, Changle County, Weifang City, Shandong Province, China
Email: info@elfgogo.com
Website: www.elfgogo.com
If you have any questions regarding this policy or the processing of your personal data, you may contact us using the above email address.
We may collect and process the following categories of personal data:
l Personal identifiers: such as IP address, browser information, and online identifiers.
l Usage data: including access times, pages visited, and interaction data.
l Cookies and trackers: as described in our Cookie Policy
All data requested by this Website is mandatory unless otherwise specified. Failure to provide mandatory data may result in limited or unavailable services.
We process personal data for the following purposes, under the corresponding legal bases:
Purpose | Legal Basis (under GDPR) |
Provide and operate our Website and services | Performance of a contract (Art. 6(1)(b)) |
Respond to user inquiries and communications | Legitimate interests (Art. 6(1)(f)) |
Comply with legal and regulatory obligations | Legal obligation (Art. 6(1)(c)) |
Analyze website performance and improve user experience | Consent (Art. 6(1)(a)) |
Detect, prevent, and investigate fraud or security incidents | Legitimate interests (Art. 6(1)(f)) |
Marketing and communications (if applicable) | Consent (Art. 6(1)(a)) |
You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
Data is processed using secure IT systems and follows strict organizational and technical measures to prevent unauthorized access, disclosure, alteration, or destruction.
Processing takes place at our operating offices and, where necessary, with external service providers (e.g., hosting, analytics, communications). These providers act as data processors under data processing agreements compliant with Article 28 of the GDPR.
Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including China.
In such cases, we ensure appropriate safeguards, such as:
l The use of Standard Contractual Clauses (SCCs) approved by the European Commission; or
l Other lawful transfer mechanisms under Articles 45–49 GDPR.
You may obtain a copy of these safeguards by contacting us.
Personal data is retained only as long as necessary for the purposes for which it was collected:
l Contractual data: retained until the contract is fully performed.
l Legitimate interest data: retained until the interest no longer applies.
l Legal compliance data: retained as long as required by law.
Once the retention period expires, personal data is securely deleted or anonymized.
You have the following rights regarding your personal data:
l Right of access – to obtain confirmation and a copy of your data.
l Right to rectification – to correct inaccurate or incomplete data.
l Right to erasure (“right to be forgotten”) – under certain conditions.
l Right to restrict processing – where applicable.
l Right to data portability – to receive your data in a structured, commonly used format.
l Right to object – to processing based on legitimate interests or for direct marketing.
l Right to withdraw consent – at any time, if processing is based on consent.
l Right to lodge a complaint – with a supervisory authority, particularly in your EU member state of residence or work.
Requests can be made free of charge via email to info@elfgogo.com and will be processed within one month.
Our Website uses cookies and similar technologies for analytics and functionality.
Please refer to our Cookie Policy for detailed information about the types of cookies used and how you can manage or disable them.
We implement appropriate technical and organizational measures (TOMs), including encryption, access controls, and network monitoring, to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.
If we become aware that we have collected such data without parental consent, we will delete it promptly.
Personal data may be used for legal purposes in court or in the stages leading to possible legal action arising from improper use of this Website or related services.
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.”
Where required by law, we will seek renewed consent or provide specific notice of significant changes.
l “Personal Data” – any information relating to an identified or identifiable person.
l “Processing” – any operation performed on personal data, such as collection, storage, use, or disclosure.
l “Controller” – the entity that determines the purposes and means of processing personal data.
l “Processor” – the entity that processes data on behalf of the controller.
l “Cookies” – small text files stored on a user’s device to enhance web functionality.
✅ This Privacy Policy has been updated to comply with the requirements of the EU General Data Protection Regulation (GDPR) (EU) 2016/679.
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